Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and fix slow garage door movement the same day you call. Slow movement is typically caused by worn rollers, lack of lubrication, misaligned tracks, or spring tension issues. Our technicians arrive with fully stocked vehicles and can resolve most slow movement problems within 1-2 hours. For complex issues requiring parts, we offer priority ordering with next-day installation. Call us at (508) 406-9522 for immediate assistance.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors: 1) Worn or damaged rollers that create friction, 2) Dry or corroded tracks and hinges needing lubrication, 3) Weakened or improperly tensioned springs affecting balance, 4) Opener motor issues or incorrect force settings, 5) Bent tracks causing the door to bind, 6) Weather seal damage creating drag. Our comprehensive inspection identifies the exact cause, and we provide a clear explanation and upfront pricing before any work begins.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We understand that a custom garage door is a significant investment in your home's value and curb appeal. Our financing partners offer competitive rates, low monthly payments, and quick approval processes. Many customers qualify for 0% interest promotional periods. Contact us for a free estimate, and we'll discuss all available payment options including financing, to find a solution that fits your budget.

Question 4

What is your service area?

Accepted Answer

We proudly serve West Bridgewater and surrounding communities including Brockton, Bridgewater, East Bridgewater, Whitman, Abington, Rockland, Hanover, Pembroke, Kingston, and Plymouth. Our local presence means faster response times and technicians who understand the specific needs of South Shore homeowners.

Question 5

Do you offer emergency garage door repair services?

Accepted Answer

Yes! We offer 24/7 emergency garage door repair services. We understand that a broken garage door is a security risk and major inconvenience. Our rapid response team is available around the clock, including weekends and holidays. In most cases, we can be at your location within 1 hour of your call. There's no extra charge for weekend or holiday calls.

Question 6

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with a comprehensive 1-year warranty on all parts and labor. This means if anything we install or repair fails within a year, we'll fix it at no additional cost. Many of our products also carry manufacturer warranties ranging from 5-25 years. Your elite choice: 100% satisfaction on parts and labor.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year to keep your garage door operating safely and efficiently. Regular maintenance includes lubrication, safety checks, spring tension adjustment, and hardware inspection. This preventive care can extend your door's lifespan by years and help avoid costly emergency repairs.

Question 8

Are your technicians certified?

Accepted Answer

Yes, all our technicians are IDA (International Door Association) certified and undergo continuous training on the latest techniques and safety protocols. We're also IDEA members and maintain full licensing, bonding, and insurance for your protection. With 26+ years of experience, you can trust our expertise.

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